Privacy Policy

Last Updated: [26/09/2025]

At Impact Gym (“Impact Gym,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us in person.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, phone number, postal address.
Membership & Account Information: billing details, login credentials, class bookings, attendance records.
Payment Information: collected through our secure payment processors (we do not store full credit card numbers on our servers).
Health & Fitness Information: voluntarily provided details such as fitness goals or relevant health conditions, used only to personalize your training experience.
Technical Information: IP address, browser type, device identifiers, cookies, and usage data about how you interact with our website.

2. How We Use Your Information

We use personal data to:

Manage gym memberships, bookings, and payments.
Provide training services, classes, and customer support.
Send important service updates and promotional offers (if you’ve opted in).
Improve our website, services, and member experience.
Protect against fraud, misuse, or unauthorized access.
Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal data. We may share information with:

Service providers (e.g., payment processors, booking platforms, email service providers).
Legal authorities when required to comply with law or protect our rights.
Business partners with your consent (e.g., third-party fitness apps or trainers).
In business transfers, if Impact Gym merges, sells assets, or undergoes a reorganization.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Retention

We keep personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer needed, data is securely deleted or anonymized.

6. Security

We use appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of information.

7. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If we learn that a child under 16 has provided personal information, we will delete it promptly.

8. Your Rights

Depending on your location, you may have rights to:

Access and request a copy of your personal information.
Correct or update inaccurate information.
Request deletion of your data.
Withdraw consent for marketing communications.
Object to or restrict certain types of processing.

To exercise these rights, please contact us at the details below.

9. International Users

If you access our services outside the country where Impact Gym operates, please note that your information may be transferred and processed in a different jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Impact Gym
Hayward rd
Bs16 4NT